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| Read what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page. | |
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"The best experience in purchasing any vehicle or large purchase I have ever had. From the first day with Kyle & Kelly to riders edge with Sherri, & of course the owner Bubba. I want to thank everyone that had a part in getting me to my first motorcycle, teaching the safest way to ride. I can't say enough. They have gained a customer for life. That is how good it is at Boswells!! Thanks again! I am heading back out to my garage to look at my new Street Bob.."
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By: Mike Joelton,TN
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"the day before christmas my wife and i was shopping at the cookeville store.my wife got me a chapter membership for a late christmas present. the place was full of custermers.brad neilson took the time to help me and my wife get the information filled out, and was treated like we was the only peaple in the store. i have gotten to know brad and would like to say that the man knows what custermer service is all about. roy in the service dept is also the best in the industry"
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By: ken cookeville,TN
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"I completed the " Rider's Edge " course today successfully
" YEAH BABY " Thanks to both James Schultheis and Sherry as instructors. With Boswell's " Rider's Edge "
the learning is kept Fun, Personalized to your skills level(s) and also the Encouragements of James and Sherrry helped me keep my confidence in accomplishing the skills and tasks. I strongly urge all those considering training to do so at Boswells. Thanks so much for placing emphasis on so much more than just teaching the test information the real life experiences and examples were so informative and will guide me in all my future rides. Sincere Thanks to James, Kelly, and Sherry and to Ed who was always there to encourage us and be so helpful too. Bill Neil, Pegram, TN"
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By: Bill Pegram,TN
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"Wow! Buying my first new Harley from Boswell's has been an awesome experience. Thanks to Jason, Mary Beth, Kelly and John for making it so easy! Friendly, professional and 5 star service all the way. You guys Rock!"
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By: Don Nashville,TN
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"When was the last time you bought something at a store and felt that the salesman was more concerned about your experience than trying to squeeze every dollar out of you? How long has it been since you felt like family when you walk into a store. This is how Bubba, Betsy and their employees make you feel when you walk into Boswells Harley Davidson. It’s amazing in this day and age to find an establishment that keeps up with the age old tradition of customer service instead of the more common game of take the money and run. Its Boswells way of business that will keep me and a lot of other buyers coming back. Thanks everyone for all you do.
Joe Siano
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By: Joseph Nashville,TN
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"Treated very well ,Price was about $3000.00 to $4000.00 less than same bike (FLHTK) close to home in Chattanooga, Tn, Bud Murphy treated my very well, due to a motor cycle accident I am not able to ride yet and was going to have a friend ride it home for me, he was not able so Bud had it delivered free. Will recomend to all my friends. Thanks folks. "
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By: Mark Dunlap,TN
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"I have done business with Boswell's for years,wouldn't go anywhere else they are the best."
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By: Steve Nashville,TN
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"Wanted to say that I enjoyed the Chapter Meeting with the Tech Talk about motors. This was a very good additional to the chapter meetings. Please make the "Tech Talk" part of all Chapter Meetings!"
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By: Lewis Cane Ridge,TN
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"ANYONE LOOKING FOR A BIKE NEEDS TO CHECK OUT THE FOLKS AT BOSWELLS. I WENT THERE VIA THE WEB AND FOUND THE PERFECT BIKE FOR MYSELF A 96 HERITAGE SOFTAIL. I HAD BEEN WANTING A BIKE FOR ABOUT 25 YEARS AND KNEW OF THE DEALERSHIP THERE ON FESSLERS AS WELL AS RIVERGATE. MY SALESPERSON BUD AND ALL THE FOLKS THERE WERE AND CONTINUE TO BE VERY HELPFUL, SINCE THIS WAS MY FIRST BIKE I TOOK THE RIDERS EDGE CLASS, MAN WHAT A TREAT JAMES REALLY KNOWS HIS STUFF WHEN IT COMES TO THE PROPER TECHNIQUE OF RIDING. MY OVERALL EXPERIENCE WAS EXCELLENT IF AND WHEN I TRADE OR BUY ANOTHER BIKE BOSWELLS IS WHERE I WILL GO. THANKS BUD AND GANG FOR ALL YOUR HELP IN GETTING THIS OLD BOY RIDING. "
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By: Bill Pleasant View,TN
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"Great place. I was at the October BikeFest. Won a trophy and met a lot of nice people."
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By: Robert Crossville,TN
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"On October 9th 2009 I let my friend Dean and his wife Susie take my Electra Glide to Nashville for the weekend so they could take all they needed for the weekend in the bagger and they could not put it all on his Street Bob. They got into Nashville late after riding through a hellacious storm on the way over. They were going to ride in a benifit poker run on Saturday for Dean's best friend who went down on I-40 a little over a month ago on his Harley. After the first stop they came out and the bike would not hit a lick, no lights, no nothing and I am 200 miles away. I call HOG get the bike towed to Boswells around 2pm and by 3pm the service department had called Dean and said that a wire had came loose from the battery and it was fixed and ready to go. This is the 3rd time that I have dealt with Boswell HD and each time I have been more than happy with my experience with them. Dean and Susie had a great time with Deans best friend and raised some much appreciated funds to help a brother along.
........thanks Boswells steve and lisa athens tn
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By: Steve Athens,TN
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"I bought my new 2009 flhtc in early Aug. 2009 from Bubba Boswell and I must include Justin Perryman as well for he did all he could to make it an easy painless transaction. I am an old customer of Harley Davidson and Boswells and only trade bikes every 10 or more years. I am second generation Harley-Davidson. My Dad rode Harleys before during and after WWII, He was an MP in Patton's Army on XA'a and 45's in the "Battle of the Bulge". He came home and bought and rode Harley's and Indians and raised me. I ordered my first New Harley Davidson while overseas in the service in 1973 and have owned ridden and worked on Shovels ,EVO's and Twin cams. I decided it was time to get a new bike when the 96 cu.in.with the wide back tire came out and I followed one down a long stretch of Tennessee highway. I was impressed. I will admit that when I called Bubba my mind was made up but I had to try and negotiate as good a deal as possible since I was trading in a perfectly good, no exceptionally good, example of Harley Davidson engineering, an EVOflhtc with only 40,000 trouble free miles. I waited until my first service to write this because I wanted to be as accurate as possible when I posted my recommendation and expierience because I have made alot of friends in the motorcycle community around middle Tn. I have never had better treatment or more attention paid to my suggestions than by the service staff at Boswells. They went the extra mile to make sure I was safe and satisfied. Thanks Boswells for another GREAT Expierience as member of the Harley Davidson Community."
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By: Alan Fairview,TN
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"my experience at boswells cookeville, has been a very pleasant one so far. having recently moved from florida, i was expecting the local dealer to be arrogant like they seem to be in florida. i was very wrong. brad, roy and the girls up front made me welcome from the start. brad and roy are to be commended for their professionalism. they both treated me like family."
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By: norman (geno) livingston,TN
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"jason and his team at rivergate is greatest.big thank you to all shane and keith in service /parts guys/girls at the counter.ps don't forget jason thanks again keith and karen reecer"
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By: karen portland,TN
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"Since moving here a year ago, I have made Boswell's my HD home. I live downtown so it's close, I enjoy the events and of course I love the diner. I recently brought my bike in for service which was exceptional. My bike was ready and spit shinned when I picked it up.
I will continue to frequent your facility.
Thanks,
Bradford"
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By: Bradford Nashville,TN
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"I had my 06 Sportster in last January while under the extended 3 year warranty. The problem was misdiagnosed and presented itself again approx. 7 months and 4,0000 miles later, warranty now expired. Roy was WONDERFUL! He got my bike in within the week and fixed it with no cost to me. Everyone I dealt with at the Cookeville HD Dealer was kind, courteous and extremely helpful. I don't know all their names but this included the mechanic who checked it out when I popped in on a Saturday afternoon, the man behind the service desk and the gentleman in the office out front. I really appreciate the great service I received."
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By: Regina Cookeville,WA
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"You have a great sales staff. very helpfull parts department they can help you get the parts you need even if you don't know what it is you need just tell them what you want to do and they'll line you up. The Bike nights and charity rides are agreat. We just went on the Ride for Wishes ride it was one of the best rides I have ever been on the ride it's self was great but I never expected what was waiting at the end of the ride. fresh oysters, giant boiled shrimp, crabcakes, scallops, prime rib sliders, beer wine, and cigars. We were treated like kings. thank you CAO International, Morton stakehouse, and most of all Boswell's Harley for the great time! WE WILL BE BACK NEXT YEAR!!!!!!"
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By: David Hendersonville,TN
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"In 1988 I bought my first Harley, a Springer Softail from Jerry Crain. I thought it was a restored old bike from the 1940's..no, it was brand new. Since then I have had two Ultra's, a Road king and now a new Heritage Classic Softail I bought them all but one from Boswell's, and that was a fluke. I buy all my parts and service from Rivergate and get some great advice from the parts guys and Shane in service. Jason and Jennifer are truly good folks and it's a pleasure to visit any Boswell's store. I used to ride with the Fessler's Hog club (with the "twins" and a big wrestler guy) and had a blast. Now we are in the Rivergate HOG club and I am signed up for the November '09 experienced rider's course to be sure I am up to date. You can't do business with nicer people...Bubba is the same guy he was over 20 years ago. These are my friends and they treat me the same."
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By: Mark Goodlettsville,TN
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"I have just moved to the Nashville area a few months ago. Last weekend, I went to a dealer in Bowling Green with my brother in law because he wanted to purchase a Night Rod Special after he had been eyeing my Night Rod for months. I would have to say that I was very disappointed in their motorcycle sales staff. When I asked a question about the V-Rod, two motorcycle sales people gave me a blank look about the question and said "I don't know". What got my goat is that the salesman just stood there and did not have any gumption to find out the answer! He did ended up buying the motorcycle there (because of the price and he didn't want to travel any further) but he will not, nor will I, have my motorcycle service there. He also bought a helmet (a unknown helmet company) and it was falling apart during the first ride! No wonder it was 20% discounted!
We were at the Boswell's Rivergate store on Friday and the experience is so 180 degree different. The products (mainly the helmets) were not the cheap economy helmets. Yes, they were the Harley Davidson brand which made them pricier, but it didn't fall apart! Jennifer did an outstanding job of getting my brother in law set up for the necessary equipment he wanted and needed. Customer satisfaction and answering questions left us feeling that Boswell's wanted our business and wanted to take care of us.
After my brother in law bought this Night Rod Special, Mr. Boswell from the Fessler's Lane store called. He told them he already purchased the motorcycle, they acknowledge that and asked if he would consider them to have it serviced. Now that is impressive!
I had a new front tire put on my bike that day as well. The service and parts department took care of me. I am now convinced that Boswell Harley Davidson is my dealer to go to! Keep up the great service! I would suggest to everyone to look no further to purchase a Harley Davidson, parts, or clothes!"
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By: Denny White House,TN
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"This store is awesome! The service people are wonderful to work with and very helpful whether its Kimberly in clothes and stuff or Micheal in parts or any of the other employees. Thats why we drive up to nashville when we want or need our harley fixes. Thanks guys for all you do
these reasons are also why my husband chose to buy his new bike from you guys
:)
Phillis"
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By: Phillis Decatur,AL
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"Recently my son and I took his first trip to the Sturgis South rally in Sturgis Ms. We rode round trip 1103 miles. He only recently had taken the Riders Edge course from James at Boswells on the month prior. It was a great trip and I believe a safe one due in large part to the things learned from the course. Thanks again. Dan"
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By: Dan Nashville,TN
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"Hello, My name is Lesley Merlino, I am the Assistant Service Manager at Motor City Harley. I just recently had one of our customers come in after a road trip and share their experience with us in regards to his experience with your dealership. I would like to "Thank You!" for giving him a hand. Most importantly, I wanted to share an e-mail that he wanted to be sure that you rec'd. Please see below the copy I am sending off to you!
My name is Jim Clouse and I am from Livonia, Michigan. In June I was on a riding vacation and traveling from Gatlinburg to Nashville when I had a gauge act abnormally for me, indicating the the oil pressure was very low. I am not a mechanic nor do I pretend to be so we found your store and stopped to ask for help. I was really amazed at how quickly you and your department got to checking out my bike. While there wasn't anything really wrong, you went out of your way to check it and make sure all was right with my Ultra Classic. I can't tell you how good it feels to know that I can put our lives in hands of people that care, not just about their job, but those that stop with little problems. I believe that was on Wednesday, June 24 of this year.
I had every intention of sending a copy of this to H-D customer service but they said they weren't accepting e-mails, but hopefully, at least you and your folks will know that me and my wife was very relieved to know that you folks had given such good and quick attention to my motorcycle. We had not problems after that at all and the indications even went back to showing normal after about an hour.
Again, thank you so much for taking the time to make sure we were safe and continued to have a wonderful time on our bikes.
Jim Clouse
Livonia, Michigan
Thanks very much!
Have a great day!
Lesley Merlino"
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By: Lesley Farmington Hills,MI
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"I had a very good experiance with my purchase. I bought a used sportster and love it."
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By: MICHAEL fairview,TN
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"You proble already know but you got some free advertisement on the tv series EXTRA tonight Keith Urban was on there with Nicole and the tv reporters were all over themand he had his back to them with the tshirt that said Boswell's Harley Davidson Music City and EXTRA said check out Keith's shirt and said your name just thought you might like to know. "
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By: Rhonda Utica,KY
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"I purchased a 2009 Crossbones from Boswell's on June 24th of this year. Outstanding experience. I have gone across the state to different dealer's looking for the right bike, the right shop and most importantly the right attitude. Everyone at Boswell's made sure to take the time to help, answer any questions and personalize the experience and the bike for me. I can't say enough about the staff at Boswell's and even got experienced help directly from the Owner himself. The staff and their attitude is what made the whole experience a great one. I won't send my friend's anywhere but Boswell's!"
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By: Adam Murfreesboro,TN
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"Boswell's has made my experience personal. I felt like they treated me differently than everyone else that they deal with making my experience "MY" experience. From the purchase of the bike, service, parts and accessories purchase, and finally to the local HOG chapter. Boswell's has made me a customer for life."
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By: Benny Hendersonville,TN
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"We had been riding the smokey mts., then headed to Nashville when my shift shaft stripped. Your service department replaced the shaft in the time it took to eat a burger and fries in your resturant. Great service, great food, great people!
Thanks,
Steve"
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By: Steve Crawfordsville,IN
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"Boswell's HD has been one of the best motorcycle shops that I've been in around the world. My Father purchased his first HD from them back in 1977 and we've never looked anywhere else. I've personally purchased 2 bikes (one from out of state) from Boswell's and each experience has been more then I expected. They are a family owned/operated shop that makes you feel welcome each time you walk through the door. If there was a 6 Star rating that is what I would giving them now. Congratulations to the Boswell's family for keeping up the tradition of excellent service. Looking forward to my next visit."
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By: Ty Hendersonville,TN
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"Hi,
I was at Boswells (2200 Gallatin Pike) on 6/12/2009 and I bought 21 items, from clothing to parts. I loved the store and the people, they were all very nice and gentle.
Regards,
Lajos."
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By: Lajos Sao Paulo - Brazil,XX
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"I just completed the Riders Edge Skilled Riders Course. It was the best instruction I have ever participated in. I already knew the basics and just needed a little work on my "short game". By the time I was done with the course, I was MUCH more confident. The slower turns and menuevering at slow speeds is what I had trouble with. I'm FAR from an expert, and I never will be I'm sure,,, BUT the amount of training and riding I was able to accomplish was in that day was freakin' awesome! James is, beyond a shadow of a doubt, the best instructor money can buy! I bought a bike from this dealership, I bought accessories from this dealership and I've completed a Riders Edge Course at this dealership. Boswells is simply the best one stop shopping experience there is! I will continue to spend the gas money and take a nice ride down to Boswells for ALL of my future riding needs!"
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By: Rich Hopkinsville,KY
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"I participated in the Riders Edge Basic class to learn to ride a few weeks ago and I would strongly encourage everyone take this class. We had expereinced riders and the most novice, being myself. I found it to be well worth the money and cannot imagine anyone getting on a bike wihtout this education. James, the instructor, was incredibly patient, encouraging, and just an all aorund great guy!!! Being new to the bike world, I had no loyalty to any dealership. However, wih this expereince and getting to know the James and the staff, Boswells will always get the first chance at my business. "
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By: Paul Nashville,XX
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"Brad did a great job when i bought my new Softail Deluxe. I had previosly bought a new Road King, but was unhappy with the way it handled in curves. Brad helped me find a better handling bike. he was kind and very patient. Thanks Brad."
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By: norman livingston,TN
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"It had been years since I had been to your dealership and everything had changed except the service.....The store looks great and the service is still excellent...You have a great staff who treats you like they have known you forever....Kudos to your Staff....."
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By: Robin Cullman,AL
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"I was extremely impressed with the sales staff. Every question I had was answered at a level I could understand, or was explained in a way I could comprehend. As a novice rider, this was VERY welcomed. The process was easier than I anticipated. The entire buying experience felt as if it were custom made specifically for me. I live about an hour away but I will go no where else for any future bike riding needs! The amount I spend in gas money is compensated for by an experience that is second to none and without comparison!"
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By: Rich Hopkinsville,KY
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"Austin and the team there took great care of me, from bike pick up to drop off and everything in between They even remembered my name and what bike I rode when I came in to settle up the bill! I said hey " add $10 to the bill just for remembering my name!" Great team you have, I know I do not frequent the store as much as I would like, but they treated me like I was a "regular". when I am ready to buy my next bike, it will be from you guys, because of the treatment in your service dept. from being in sales, marketing, engineering and manufacturing in the past, I can say....excellent job hiring the right people and assembling a great "team".
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By: mike nashville,TN
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"I just wanted to say Thanks to everyone @ the Fesslers Lane location. I was making a get well basket for a co-worker and your service dept gave me a HD oil box to use instead of having to use the customery basket and an old piston (to wait the black/orange ballons) as well as some black tissue paper to wrap my purchases in. Cpl. Holliday (Doc) was thilled and has remarked to everyone how unique the idea was. Could not have done it without you. You are the greatest."
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By: ,XX
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"Traveling, I stoped by Bost Harley-Davidson to look around. I was in the store and no one waited on me or even said hello. A person told me to go to Boswell's, when I hit the door I was greeted by Becky and a great relationship was started! Thanks Boswell's! "
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By: Anonymous ,XX
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"Just wont to thank everyone at Rivergate Boswell's. My husband heard about Boswell's one year ago.That's when we met Jason Altenburg. I had one bike on my mind 1200 Sportster {Red} in color what a sweet baby we had it for less then one year traded it off for a Dyna FXD another sweet bike {black} in color. And turned around bought a sportster 883 for my nephew. Jason was their every step of the way, what a great man. Thank you and Craig I can't leave you out you are the best i really wont to thank you too. "
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By: barbara pleasantview,TN
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"I had been walking into Boswells Cookeville looking around for a couple of years.Brad always came over and answered my questions.Honestly I think he got tired of looking at me.Finally I made up my mind and bought a crossbones.Brad found me one the next week and I went home with it!After 10 months I realised that it really wasn't the bike I wanted. So I went to talk to Brad. He made some suggestions. Then he MADE me test drive an 09 FLHX. I came back from my test drive and immediately bought a new Street Glide. BRAD you made it all happen!!!! THANX The whole crew @ Boswells Cookeville Tn.is awesome. ALL OF YOU! Buy a Harley,go to Boswells Cookeville "
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By: Greg Byrdstown,TN
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"I took the Riders Edge and greatly enjoyed the class and the instructors.I had some expierience on a street bike, but after the class I am out riding with confidence in knowing that when a problem arises I will have a lot better chance at knowing what to do."
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By: Anonymous Dickson,TN
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"I had been thinking of buying a bike for sometime. One day last february as i was driving past Boswells of Rivergate i turned around and went inside. As i was looking at the inventory of bikes in the showroom a gentleman walked up and asked if he could help me. He asked me if i know what i'm looking for and i responed back by saying i'll know it when i see it. He then started with each bike telling me a little about them. Bikes had changed a lot since the last one i had twenty-five years ago. I picked the one out i wanted and from there the salesman in this gentleman took off. I was asked to fill out a credit application and as i sat down to fill this application out i remember thinking to myself that it was gonna be a waste of time. Because i had poor credit due to my buisness struggling through some slow times six years ago. As i expected my credit was'nt good enough to get the loan. The gentleman then asked about my wifes credit and if she would co-sign. She was there i thirty min. and filled out the application and left. The credit still did'nt go through so i left feeling that i would'nt be rideing this year. A few days later the gentleman from Boswells called me and asked me to get the phone number to where my wife works so it could be verified how long she had worked there and it would help. I did'nt bother calling him back knowing she had'nt been at that job but a couple of months. Two more days went by and i get another call from the gentleman at Boswells saying come on in because he got it financed. That gentleman at Boswells is a true salesman, he went that extra mile to make the sale. That's the type of salesman i want my salesmen to be. Boswells is a regular stop for me now. I feel beter about spending money with people who call you by name when i walk in. Everyone from sales,service,parts and motoclothes have been awesome. They have made rideing an even greater experience. I would just like to say thanks. Oh by the way the gentleman that i have been referring to is Jason Altenburg. Thanks again, Tim"
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By: Tim Portland,TN
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"I found the Boswell,s web site on a Sunday morning. I had been looking for that perfect ride for a long time. I saw a 2006 Electra Glide Classic on their site and sent an email to them. Within an hour on a Sunday Bubba Boswwell replied from his Blackberry, within 3 hours Kyle Boswell had the deal done over the phone and thru email and on Sunday no less. It was a 1200 mile round trip for me to pick up my new ride but was well worth it. Not only did Kyle and company bend over backwards for me but, having been looking for "My Harley" for months I got a fantastic deal!!! Thanks again for all of your help Kyle and company. Customer service seems to be a lost art unless you are working with the folks at Boswell Harley-Davidson. To the tatooed Gal working the register the day i picked up my bike, I hope you are enjoying your new harley as much as I am mine!! Be safe!!!"
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By: steve pineville,MO
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"My Wife and I purchased a 08 Ultra from the Cookeville location. I just have to say that the staff was outstanding, and since have developed a relationship with everyone there that almost family like. I have been to many dealerships in the past 30 years and I assumed that Boswell's of Cookeville was just an exception to the rule. That was until I had to make a trip to the Fessler's lane location to spend the day and have my bike tuned on the dyno. You guys are great, I felt at home in 5 mins. David took care of me and walked me thru the process. Took me back and let me watch for a little bit, and took the time to make sure I understood my choices on tuning. And what a tune it was.... Brad thumbs up buddy!!!! its a different bike WOW did she ever wake up. I just can't say enough about the service that I get from you guys at both locations. Its what keeps me coming back, and knowing that I have that level of TRUSTED support is what makes riding less of a worry or hassle. Because you guys are there if we need you."
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By: David Crossville,TN
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"Just this past Wednesday I made my very first harley purchase. Jim Ribeiro at Boswells off fesslers lane is the best saleman that I have ever dealt with. We starting making the deal over the phone he made sure everything was right before i made the trip up there to make the deal final. I tried the local dealership we have here in town and everytime i went it that dealership that made feel like a stranger. That don't happen at Boswells. Jim and everybody that i talked too up there made u feel like family. In my experience with the Boswell crew..... THEY ARE GREAT!!!! If I ever need anything for my bike and when I get ready to trade it back in I will being going to Boswells of fesslers lane and I will deal with Jim Ribeiro. Thanks Jim!!!!!!"
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By: Jason Clarksville,TN
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"Although I was not aware of the time difference, when I took delivery of my new Heritage Classic last week, I was reminded that I bought my first of 5 bikes 20 years ago, a 1988 Springer Soft tail from Jerry Crain and Bubba at Fesslers Lane. Vivid Black. I thought it was some restored old bike that was immaculate. I bought that one. Jason was a pleasure to deal with on this new one, at the Rivergate Store, where we are HOG Chapter members.
Long relationships in business things are too few and this has been always fun and a learning experience every time.
Mark Paul
Goodlettsville, TN
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By: Mark Goodlettsville,TN
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"Thanks for deal with me on my new Street Glide I love the way it rides. Everybody is very friendly and they make sure I got the right add on for my bike. Thanks to boswells on fesslers lane. The hole group is great. "
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By: Anonymous hartsville,XX
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"I just wanted to take a minute to Thank You for the wonderful customer service I received from Mike extension 3009. I made an error in my online ordering and wanted to add and delete items, I left a voice mail for this gentleman. He returned my call promptly on Monday morning. He was very polite and very accommodating. If everyone treated customers with the patience and polite attitude this gentleman has the world would be a better place.
Thank You,
Kathleen Drennen
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By: Kathleen Mocksville,NC
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"Dealers and sales people there are WONDERFUL! I cant say enough good things about any of them. James who taught my riding class is wonderful also!
You guys rock!!!!!!!! errrrrrr AND ride hehe
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By: Phillis Decatur,AL
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"Just wanted to give a special "Kudo's" to the Fessler's Lane service department. Since the purchase of my Ultra last year,I've been very happy with Boswell' s. Its the only dealership I've had service or purchased accessories from simply because of their great employees. The extra effort the whole staff puts into customer service keeps me from going to any of the other four Harley dealerships that are closer to home. "
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By: Mike Lynchburg,TN
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"Oct 3, 2008 Bought 2009 TUR/WH Herthage Softail, The sevice was great. The experance of buying this bike will be one never forgotten, with my new BABY (Bike). Thanks to all, Great service and welcoming."
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By: Michael Greenbrier,TN
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"Brought my new baby home last night, and I'd like to say the experience of buying her was awesome. Everyone we worked with did an outstanding job. "
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By: Sandra Nashville,TN
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"The delivery experience was absolutely superb! Jerry Crain is the man! Get a few more folks trained to accomplish the paperwork drill for military sales and you'll be on top of it. I was suprised at how easy the pick up was! The folks at the dealership were extremely helpful and happy to see that I'd chosen Boswells. I'll continue to do business with Boswells and will let friends and associates know that Boswells is the place to take their business. My thanks to all who had a hand in my transaction. The Boswells team is A-one in my book."
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By: Mike Antioch,TN
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"Bubba and staff have always done a first class job and ALWAYS treated me fairly dealing with them repeatedly in the last 12 years. You will like everyone there and they know their bikes well. Service especially stands out getting the job done right the first time in my experience. Service can make all the difference ! I plan my next HD with Boswells because of their track record."
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By: Anonymous FRANKLIN,KY
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"I dealt with Boswells H-D in the late 90s through 2001. The experiences were all very good. I'll pick up my new bike from your shop early September of this year that was ordered while in Iraq. I look forward to another pleasurable experience. "
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By: Michael Al Taji, Iraq,AE
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"We stop at Harley dealership whenever we are on vacation. This year we stopped by three. This is the first time I have ever commented on a dealership, but the group in Madison, TN were the friendliest we have ever encountered. I can see why you have been in business so long. It shows with the employees you have at this store. We have been to quite a few Harley shops over the years and this is the best shop as far as service we have been too. That is saying alot as service seems to be important to Harley Davidson. The selection for kids was great, as typically our 9 year has to have something from the Harley store. Plus the pricing on your items were reasonable. I just want to commend the group you have in Madison, TN, they are a great group."
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By: Lisa Morenci,MI
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"we are glad we have our bike. we really love it and are enjoying it . thank you"
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By: Anonymous cookeville,TN
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"we are glad we have our bike. we really love it and are enjoying it . thank you"
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By: Anonymous cookeville,TN
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"Excellent dealership. I started a serious purchase about 3 years ago (I enjoyed riding HD in the mid 1980's). Met Jim, who guided me along. I was not sure on model XL or FXDL, new or used. I stopped count after sitting on 50 bikes. Jim guided me on differences (rubber mount on the sportsters). He did not care on the new/used side.
I took the riders edge class, which I recommend to any new or novice rider (me). Jim and Kelly offered much support and knowledege on how not to get in a wreck.
I took test rides. By this time, I had not made any big purchases at the dealership. Lunch on Friday's is under $15 with tip. And I am full through dinner. Catfish is great!
At other locations, or when Jim was not there, everyone was helpful. Even when I mentioned I will buy from Jim, the response was if you have any questions, let us know. I never felt it was from a take a sales, it was from a help make a decision.
At the time when I could buy, I picked out a XL1200 low. Added some add on's. Jim walked we through the process. I worked with Craig in parts, and Bruce in service. The request was special, to use the roadster panel to have the RPM with the speedo, as well as standard things (windshield, rack, engine guard).
They delivered on all everything within the dates they could confirm, as well as the time frame they had no influence (when the parts arrive)."
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By: Brian Pkeasant View,TN
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"My 16 year old daughter and I were making oue yearly trip to see her sister in kingsport tennessee from kansas city when the bike started to sound louder than normal so upon checking I seen the Y-pipe coming off the back head was about to break.Well I got out the map found your store in Cookeville then told my daughter lets see what happens just maybe they can get us going.I walked into the shop to be greeted by Bill (Ziggy) and we talked a little while and knowing we were on the road he made room to get my bike in for the repair.I wasn't there 15 min before he was taking it apart and within 2 hours we were on the road.I not only got my scooter fix but made some friends out of the deal.You can bet from now on everytime I pass your store I will stop in.Bill I said it now I'll say it again thanks so much for your help and look forward to seeing you in KC sometime.
Scooter (Scott Spillman)"
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By: scott (scooter) kansas city,MO
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"I passed through Nashville on a rented Harley, and needed to make the oil change I promised the owner of the bike I'd do after 5,000 miles on the road. I pulled in on a Monday morning and the service department could not have been more helpful if they'd tried. They fitted me (and a buddy) in immediately and we had a delightful brunch in the restaurant while we waited. The service charges,(for the bikes, that is) according to my buddy, (I'm English) are the most competitive he's ever seen, and he's travelled all over America. So thank you, Boswell's for giving us seamless service, and for making my day. Other Harley dealers would do well to take a leaf out of your book. Is it true that Harley Davidson look down on the idea of having a Diner in the store? Seems a great idea to me, an ideal meeting place, and great food too!!
Jeff Richards "
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By: Jeff Crawley, England,XX
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"Well what can I say? You guys are great. I received my bike (07 XL 883) as a gift from my Wife and girls on Father’s day. The gift was a combination Fathers day/College Graduation present. The Boswells sales staff took great care of them and needless to say I was speechless when they arrived home. I called Kelly and signed up for the first available Basic Riders Edge class. Kelly made signing up for the class a breeze. I met James and learned more about riding than I thought I could learn. A year later my wife has stated by riding I am a better overall driver. Since the first class I have put over 8,000 miles on my bike and this past weekend 5/24/08 I took the Advanced Class again with James. James is a great teacher and as a result I learned more about the capabilities of my bike which really boosted my confidence as a rider. All around everyone has been helpful from Motor clothes, Parts, and Service all questions have been answered timely and respectfully. Thanks again for all you do. Ride safe. "
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By: Todd Hermitage,TN
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"I was 1500 miles into a M.C. trip through the Blue Ridge & Tenn. when I realized that I had an Elec. problem with my lighting system.I called your shop on May 19 for service and you took me in immediately and corrected the wiring problem that probably would have shorted out the whole system if not corrected.Thank you for your courtesy & prompt repair. 2,000 miles round trip-love your state."
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By: Sterling Sunset Beach,NC
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"walked in Boswells Cookeville to see the new H.D.V-Rod 2008,Brad walks up to me says simply please try my bike out,just try my bike and see if its you.Simply it was ,great experiance dealing with a professional team,Brad,Wayne the girls i love this place.Bill Mitchell proud owner of new 2008 Candy Apple Red V-rod and all the extras we could find!!!"
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By: william cookeville,TN
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"I have been to all the Harley Dealers in town and have made the mistake of purchasing my 2 Harleys from other dealers. When I bought my 1st one at another dealer and after working with them (after the sale) I decieded never to go back, I bought my second from another dealer, I had still not been to Boswells, and once again when I go into the dealership I feel like a stranger. At Boswells I have purchased a seat and a set of chap's, not near the money at spent at either dealer. When I come to lunch or just stop by to look the staff is AWESOME. Each member takes time to say hello and just find out how I am doing, 5 STAR CUSTOMER SERIVCE.
Rob!"
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By: Robert Nashville,TN
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" Just a note to say thanks to Jason and the team at Boswells (Madison Tenn) for making my recent trade up to the Heritage Classic an easy and pleasant one. In at 3:00 and out at 4:30 . Just that easy. Looking forward to every weekend ! Thanks Boswells from this happy Harley owner.
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By: Ken Gallatin,TN
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"On saturday my girlfried and I went in to the Rivergate location. Jason and I had been talking about 3 differant bikes and he bent over backwards to get me riding out the door that day.I ended up getting a Night train I love the coler and all the help we recived to get us the bike...........THANKS AGAIN Jason....... GIVE HIM A PAY RAISE!!!!!!!!!!!!"
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By: Greg madison,TN
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"I recently purchased an Ultra Classic from Jim Ribeiro at the Fesslers Lane location. Jim was very helpful and easy to do business with and made my first H-D purchase a breeze. I'm sure when it's time for another one, I'll be going back to Boswells."
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By: Mike Lynchburg,TN
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"love the dealership and all the employees they are like family to me"
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By: Micheal Goodlettsville,TN
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"I came in to Boswells this past Saturday and found the exact bike I had really wanted. Jim Ribeiro was the salesman I dealt with. He was very laid back, profesional, and most of all, wasn't pushy. I have to say he made me feel right at home while we worked out the financing. One thing is for sure, I will be coming back later to purchase another bike for wife and Jim is the one I will deal with !"
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By: Anonymous Mount Juliet,TN
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"I would first like to say Thank You for bringing me into the H-D family. Wayne and yourself made a very nervous thirty-three year old feel no pressure at anytime when dealing with the purchase of my Heritage Classic. Neither showed any doubt of a non motorcyclist being able to ride. The days I have been present in the store have shown the tight family feeling, with everyone always welcoming each person. James and Sherrie were great instructors at Riders Edge, and I believe that this is a blessing that you have these type of people representing the Boswell and H-D name, with such compassion for riding and teaching the proper, safe ways to ride. My first ever experience on a motorcycle was Saturday, and because of their teaching and confidence in that I had learned the basic skills needed, I rode my brand new HOG off the Boswells lot today, and in rush hour traffic, with no riding problems except the butterflies in my stomach. So once again Thank You, and please thank all involved in a wonderful experience.
C.H.
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By: ff ,XX
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"Keep up the good work I have not had a bad dealing with anyone in any one of your departments. Just got my 07 Road King back from Justin and the guy is worth every dollar you pay him and maybe more. I like your stores because no one is down your throat trying to sell you anything like other stores. And when you need help they are there to help in anyway they can.I use the Fesslers Ln store most of the time but when Im out riding I stop buy the Rivergate store some to. Its like each time I go into the store its so up beat and everybody having fun. Thats the way it should be."
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By: EDDIE L Joelton,TN
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"I ordered a new 08 classic in aug 07 it came in the first week of October. Boswell's stepped up to the plate. All in all it was a great experience. My first brand new Harley thanks. "
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By: Anonymous centerville,TN
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"Just purchased my first Harley from Boswell's -- 08 Softail Deluxe...needless to say, this could have been a pretty daunting experience. From repainting to lowering the bike, Boswell's delivered excellent customer service!! Kyle's salemanship and professionalism, Betsy insuring my bike didn't turn out pink, and Bubba's patience with my excitement as well as his explanation and providing me with a place to ride so I would be at ease before hitting the streets on my new bike, all went toward making this a great experience...I could not have written a more perfect scenario.
Boswell's is to be commended for excellent customer service and for knowing how to relate to their customers. Kudos to all!!!"
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By: Deborah GOODLETTSVILLE,TN
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"I purchased some parts on line and I expected to wait a week or more to get the parts, You shipped the order the day I placed it and the next day I had it, REALLY fast service,I had been buying my parts out of Atlanta but no more I will be back and have told all the buddies about your service.........THANKS...Bob "
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By: ROBERT GADSDEN,AL
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"Acquiring the two new additions (07 street glide & 07 softtail deluxe) to our family was great. The staff was very patient and professional throughout the entire experience. I highly recommend Boswells HD to beginning riders, HD enthusiast, and anyone seeking to experience Harley Davidson to the fullest.
The Johnson's "
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By: Anthony Antioch,TN
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"It was such a pleasure to walk in and feel so welcome. The staff was so friendly, helpful, and well informed to answer all my questions. It is my first HD to buy, and I am glad that the purchase was made at Boswell's!"
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By: Frank Hermitage,TN
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"My first H-D came from Boswell's when I was 9-10 years old, it was a 65cc two stroke. It's been all up hill from there. My latest is a 2007 StreetGlide....What a great bike! Bubba and the staff are second to none, you will not leave the store without feeling completely satified. (must be a Bubba rule) Everone there makes you feel like your a part of one big big family. I may visit other dealerships. But, when it comes to purchasing a new bike, service, or parts? I will allways come home to Boswell's. Keep up the great work Bubba....Let's ride!"
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By: Pete Ashland City,TN
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"I have been a loyal customer of Boswell's for 8 years. They always treat me on a first name basis and try to work me right in when I need service. Even though there is an HD dealer here in Huntsville I ALWAYS ride to Boswell's for any HD needs. When I see an item at another HD dealer I want I usually wait until I get to Boswells to purchase it. Belonging to their HOG chapter is a must. You will get the $ back over again that you pay for club dues. Keep up the good work that you, your family and assiociates do.
Tom Walters
Madison, AL"
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By: Ton Madison,AL
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"In July 07 I purchased my first Harley from Brad at the cookeville store.It was a very nice experience especially after checking other dealers.I thought the cookeville store was very friendly, efficient and tolerated my stupid questions very well, all the way from Brad to Tabitha to Wayne and Roy.Every time I asked if they did not know they found out.That was just a little over a year ago so when I decided to trade my Road King to an Ultra I called Brad and as I expected everything was done as smooth as silk.I cannot say enough about the people at that store .They will go the extra mile whether you are a regular or just a visitor.This is something very hard to find in the retail business any more and my hat is off to them.Brad to you and your entire staff thank you ,Danny "
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By: Danny McMinnville,TN
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"Another great buying experience for me at Boswell's. Bubba and Kyle are the best. I have been a loyal Boswell's customer for over 30 years and will always be with the great experiences I have had! "
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By: Randall Goodlettsville,TN
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"Thank you to Mark and everyone at the Rivergate dealership. Everyone has been extremely patient and helpful everytime I have been there. None of the employees made me feel uncomfortable about asking questions or embarrassed by my lack of knowlege about motorcycles. They all seemed genuinely excited for me when I finally made my purchase. Mark even stayed after hours for me (twice). Last but not least ... I just completed the Riders Edge Safety Course and it was GREAT! I think everyone should be required to take the course before taking off on public roads. I have already recommended this course to several of my friends. Everyone at the Fesslers Lane store made our entire class feel comfortable and welcome. Bud was the best instructor I have ever had for anything! He knew so much about riding a motorcycle and seemed very happy to be sharing his knowledge with us. He never once made me feel uncomfortable or incompetant and even though it was 95+ degrees he made the class fun. I would tell anyone (especially women) "If you want to learn to ride but you are embarrassed about learning how...TAKE THE CLASS, YOU WILL BE SO GLAD YOU DID!" "
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By: Cristy Hendersonville,TN
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"Great buying experience! Jason & Bubba went out of their way on a busy Saturday to help us in making the right choice. We love our 07' 1200C and are looking forward to future interactions with the Fessler's Staff. "
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By: Anonymous Clarksville,TN
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"I had and continue to have a great relationship will everyone at the dealership on Fesslers lane. I try to visit at least twice a week to see if there is anything new I need.....I have 7000 miles on my 07 Ultra that I ordered last December and it is the best bike I have ever owned....
SFS
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By: Steve Mt. Juliet,TN
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"I was in your Nashville Dealership on 6-21-07 just to check it out on a recommendation from a co-worker who purchased a bike from you. I walked in and spoke to a salesperson about maybe buying some Rush Slip-ons. He walked me out to his StreetGlide and let me hear what they sounded like. He then directed me to parts and found that they had them in stock. I explained my delima that I was 160 miles from home. The girl at the parts counter went over to service to talk to them about possibly putting them on for me and doing the Stage 1 Remap. Much to my suprise I had the bike being worked on 15 minutes later. I went to the cafe, had a great burger and fries, and within 1 hour I was riding away.
I am thrilled with your service and parts and you can rest assured I will recommend you to everyone I can.
Stuart Wilson
2007 UltraClassic"
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By: Stuart Ferdinand,IN
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"I just completed the Rider's Edge School and I would like for you to know how GREAT James and Kelly where. Your Staff was also Great making you feel right at home and answering any question we had from clothes to service. I would also like to say what a Good employee you have in ED. He is an employee everyone would like to have. What a wonderful weekend and thanks for the food."
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By: Crosby Clarksville,TN
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"I REALLY ENJOYED TAKING THE RIDERS EDGE COURSE AT THE FESSLERS LANE LOCATION. THAT IS THE BEST COURSE!!!! THANKS."
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By: DANA Ashland City,TN
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"Bubba and Mark. Hey, I just wanted to thank you guys for all of your help yesterday. I called Mark, (waking him up) just to ask for suggestions on what I should do. He immediately took manners into his on hands and was in contact with me all day. Bubba, Mark also told me later that you had a trailer ready to come and pick me up if needed. I appreciate what both of you guys did. It sure makes you feel good to know that when you are out on the road, and things happen, that Boswells is there for you if needed. Tona and I really appreciate you guys, and you can feel assured that we will let every one know how good you took care of us. Thanks again. Dean
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By: Dean ,XX
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"Extermely pleased with the quality of customer care. On a friday morning, when I needed the Screaming Eagle Raceway Leather Jacket, Jennifer of Fesslers Lane store, located one at the Cookville store. Arranged delivery and came in early, before store hours, on Saturday morning, ensuring I had it so I could compete in the AMRA drags in Bowling Green, March 2007. Without her commitment to her customers, Tech inspectors would not have allowed me to complete. That level of service made me a committed Boswell's customer Thanks Jennifer and Boswell's Rick Baldwin"
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By: Rick Antioch,TN
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"Absolutely phenomenal customer service. Dealt with two different individuals (Kyle and Jason), both were great! Kyle actually called the night he found out I was purchasing the motorcycle (he had been off that day). As long as I am near Nashville, Boswell's will get ALL of my business!
Thanks!"
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By: Anonymous clarksville,TN
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"Last year I took a motorcycle safety class, got a license and became a first time rider. At the time, the lowest bike I could purchase was an 883L - I am only 5ft tall and being able to plant my feet firmly on the ground was an issue. During the past year, Boswell's has helped me find the best possible ways to "fit" my bike to my needs. I really enjoyed my Sportser and fell in love with riding. Then about two weeks ago, a girlfriend purchased her first bike - the 1200 Nightster. Bubba had done a great job with the accessories and upgrades on the bike. I had the privilege of driving it home for her. I fell in love with it and enjoyed the way the bike handled and more importantly how low it was. It was like the bike was built for me. Bubba noticed how well the bike fit me and began the process of building another one. Bubba called several times to keep me updated on the process of "my new bike" - all the while I kept saying - we can't afford it. Yesterday my precious husband surprised me with the Nightster for my 25th anniversary. Bubba and the team at Boswell's went above and beyond to make this new purchase possible. Thank you and I look forward to many years on my new Nightster!!!!"
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By: Lisa Nashville,TN
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"My wife & I arrived shortly after the dealership at Fesslers had closed. Upon seeing us outside, we were let inside and guided through our "just visiting" tour by Bubba. Having never met anyone there prior, I was very impressed with the professionalism and concern they had for us, well after closing time. We have not purchased yet, but am convinced that Boswell's WILL BE where we purchase. Thanks to Bubba and Doug for providing us a true sense of dedication to customer service."
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By: Anonymous Clarksville,TN
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"I bought my first Harley from Bubba, June 06, Road King Custom. Bubba asked me what I wanted on it and how I wanted it to sound. I told him to set it up like he was going to be seen on it. To date I just passed the 7,000 mile limit, enjoying every minute and I must say looking great.
Everyone talks about the Harley experience/family. I want to talk about Bubba and what he considers family. Not many know that for over 10 years, Boswells Harley and the Tennessee HOG Chapters have provided Christmas for needy children. Every year, without wanting extra praise, the chapters come together and have toy rides and roadblocks to raise money/toys for the Metro Nashville Police Department Christmas Basket Fund. Without Bubba and the HOG Chapters'support our program would be drastically cut. Last year alone they raised over $28,000 for the kids. This money goes to provide toys, bikes, games, school supplies and 4 bushel baskets of food for each family. In 06 we helped 170 families, 30 elderly shut-ins and 10 Alive Hospice families to have a Christmas. Over 400 children knew that there was a Santa. Bubba, members of his family and the HOG Chapters came out to the old prison, where our program is located, at 5am on Chistmas Eve to help load food and toys. They worked with other volunteers to load the toys and food in marked police units for delivery. The last vehicle was loaded at 10am on the way to a needy family. You can't imagine the feeling when you deliver toys and food to a single mother struggling to have 1 present under the tree for her children, not to mention the shut-ins that have no one.
So yes, Boswell Harley is the place to shop and have service done, just remember that Bubba knows the true meaning of family and sharing.
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By: Andy Hermitage,TN
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" i just finished my rider's edge course earlier today. i am worn out and sore, but so excited i can hardly sit still, much less wait to get my first bike. i had never operated a motorcyle before this class. after our classroom time, i was terribly nervous about actually putting those principles in the program into practice. hell, i'd never even driven a manual transmission car before , how was i ever going to operate something with just two wheels???
our instructor, bud murphy, was awesome. he was able to communicate the requirements succinctly, and easily, as well as put our fears to rest. bud was approachable, patient, and more than willing to take his time with us. his confidence on the bike, and in the material rubbed off on our whole class. we had a blast. everything we had learned accumulated towards our last day on the range, and our evaluations. the program made a daunting task seem surmountable. james was our eval coach. he was meticulous in his approach, and had not only our best interests at heart, but the greater population of the nashville area's as well.( by making sure we were ready to be unleashed on motorcycles, upon them) the evaluations were tough, but fair. kelly made sure we were as comfortable as could be, in the classroom, and on the range.
i cannot thank bud, or my classmates enough for the time and energy spent together over the last few days. i did not think i would ever be on two wheels, the folks at boswell's, and the rider's edge program have both helped me to begin realizing that dream.
i feel like i have been shown a whole new world. i don't see how anyone who has never ridden before gets on a bike without taking this course. the entire staff at boswell's were warm, caring, and lots of fun. thank you so very much for a truly great experience.
-will bledsoe
nashville"
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By: will nashville,TN
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"First rate experience, super sales people in assisting me with my purchase. People really care at Boswell's Harley Davidson. I will highly recommend to my friends!
Bob Derryberry"
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By: Bob Nashville,TN
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"Can not say enough good bout the whole Boswell's Cookeville gang. It starts with Brad all through the whole dealership. Wayne your awesome and Roy is just tops. They Don't just care about you during the sale but are there for you after as well. It is truly a "FAMILY" expierence, and am proud to be a part of the family thx again Greg"
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By: Greg Sparta,TN
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"The Rivergate office was very well concerned about my needs. "
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By: Justin Springfield,TN
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"Thanks to Mitchell and Jason on their hard work and effort to get me on my first Harley. Those two guys where great and did an awesome job on getting me riding that afternoon on my new Harley. I loved their commitment to their work. Once again thanks to Mitchell and Jason and the staff at Boswell's for making this life long dream come true.
Sincerely,
Robert Haycraft"
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By: robert portland,TN
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"Considering I have not rode a street bike in over twenty years, most folks would not consider me a biker. Most people buy their home from a builder, purchase shrubs from a landscaper, and get their artwork from an artist. Likewise I wanted to buy my Harley from biker. My first visit to Boswell's was about a month ago as I was passing thru Cookeville. Tabetha made sure the helmet, goggles, and gloves, fit properly and were appropriate for my needs. After that I visited about five shops in the middle Tennessee area. Maybe I should of bought in my hometown. I could of purchased the bike from friends of our family that has a Harley shop 700 miles away. For economic reasons, I could of bought on price or even e-Bay. After walking into the Fesslers Lane store and meeting Bud, my mind was set. Jim & Jason were extremely helpful in the transaction. Dannielle & Brock was awesome with the aftermarket products. Doug guided me thru every part of the bike on his doorstep delivery. Bubba introduced himself and welcomed me to his shop. Thru the years I have aquired several large ticket items, but have never been treated with such open arms as my recent purchase at Boswell's. Thank you, Charlie Monks, Franklin, Tennessee"
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By: Charlie Franklin,TN
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"I HAD A GREAT EXPERIENCE AT YOUR DEALERSHIP. JASON WAS A GREAT SALESMAN AND DID A GREAT JOB"
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By: eric clarksville,IN
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"Barb and I really feel like we are part of the "Boswell Family"..we really consider your employees to be friends.The HOG chapter has enabled us to meet some really great people who readily "adopted us" and made us feel at home"
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By: tom antioch,TN
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"An incident that happened to me in July of "06 reiforced my opinion of Bubba Boswell and his entire organization.After 20 yrs of being "bikeless" my wife and I purchased an "04 Heritage softtail.Let me say that I bought my heritage from another dealer-wish I hadn't !!!Bubba told me when I was ready to buy again-come see him Well my wife decided she wanted an '07 Ultra Classic---soooooo we talked to Bubba ,knowing who is the boss in the family he grabbed my wife's hand and told her to come on and pick one out in the back-still in the crate.Well that was on a Thursday and Saturday I picked up my new "07 Ultra Classic.Well four days and seven hundred miles later -I had an incident-bike was totaled -I was unhurt-driver never stopped.The towing insurance I had ,had a thirty mile towing radius,with Bumpus being the closest dealer.They wanted an extra $200.00 to bring it to Boswell's.I called Shane explained the situation..he called Bumpus and they gracefully agreed to let the tow company drop off the bike....Bubba personally picked up the bike the next morning...The bike was so new there wasn't even price books to estimate repair costs.NO REPAIR COST ESTIMATE-NO INSURANCE CHECK.Bubba and others in his organization called Harley and had them expedite the books needed to estimate the cost of the damage.It would be a matter of weeks (7-8)TO get another ultra in the color I wanted.of course I was a little bummed out. Well Jason and Bubba got seriously involved,after about three weeks Jason called me ,he and Bubba "had worked their magic" and found me another bike...I was having some trouble with the insurance settlement...Bubba/Jason called me and said my new bike was in.I explained to them that I didn't have a check,didn't know when I would get one--sooooo they should probably go ahead and sell it.They informed me it was "mine".. about one week later I received a check.I AM POSITIVE THEY COULD HAVE SOLD IT BEFORE I GOT MY CHECK-but they didn't !!!
During this whole ordeal from beginning to end everybody in the Boswell's organization really cared ,both about my injuries and the fact I really was bummed about not having a replacement bike.Boswell employees and HOG chapter members called me to check how I was---Thanks to all of you -I really felt like "family !!!!! I'm feel positive that no other dealer would not have gotten so personally involved--to them I would have just been another "cashcow".Bubba,Betsy and every other employee at the dealership---YOU ARE THE BEST"
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By: tom antioch,TN
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"I stopped by in Dec. and bought a 2007 sportster 1200 custom and then come back in on Feb.5th and traded that bike in on a 2007 street glide and the customer service has been great. Thanks to Jim my salesman he has been awesome. I will be a customer for life. Thanks to everyone at Boswell's HD the best dealership barnone!!!! "
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By: Dwayne Mt. Juliet,VA
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"Just wanted to say thanks to everyone at Boswell's Cookeville, Tennessee. I purchased a new 07 Ultra in November from Brad and everyone there was great; Roy in service, Wayne (Biscuit) in parts and Tabitha and everyone in motorclothes. The exeperience was top shelf and I couldn't ask for a better dealership.
Harley Lambert
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By: harley sparta,TN
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"I met Bubba Boswell on a Sunday afternoon at a bike show in Knoxville. We talked about my future purchase of a Softail and why I had not obtained a quote from his dealership. In a couple of hours my cell phone was ringing and Jason Altenberg (Sales Manager) was contacting me. I provided him the list of items I was looking for on my new Softail and by Tuesday I had placed my order. I found the entire process (from purchase to delivery) to be an excellent experience. The folks in Parts, Service, and Apparel were all very friendly and helpful. I have visited several dealerships in my quest to find my new ride and Boswell’s won due to their total commitment to taking care of what I wanted. I highly recommend you visit them for your next ride. "
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By: Joe Hermitage,TN
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"My experience with Boswells Harley-Davidson (Fesslers lane)was great. I was referred to Bud Murphy by a friend. I really wasn't looking for my new ride until I talked to Bud. He managed to get me a fair trade on my sport bike and was extremely great and patient in setting me up with my new ride (2007 heritage classic). Bud takes his time making sure everything is exactly the way you want. There was no pressure and the time Bud spent on my transaction seemed almost no issue. I can't wait until my Bike is delivered this week. Thanks so much Bud Murphy and Boswells Harley-Davidson. You all are awesome! CPT Lauvray, 101st Sustainment Brigade, Fort Campbell, KY."
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By: Todd Clarksville,TN
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"Overall, my experience with Boswells was great! "
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By: Danny nashville,TN
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"I want to thank Mark at the Rivergate Shop on all of his hard work on geting me done. Thanks I love my 2007 Electra Glide."
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By: Micheal Goodlettsville,TN
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"I recently participated in the Riders Edge Course and had a BLAST. I would like to thank everyone at Boswell's for all their help. Bud Murphy was the instructor for my class and was fantastic. He is very knowledgable on the info and is great at getting it across. He was so encouraging and I could really tell he enjoys his work. Thanks also to Kelly for taking care of the sign up, Amy for all her assistance inside the store with clothes and gifts, etc. The food in the grill is wonderful. And I just happened to be in Boswell's on Veteran's Day and thought the Free meal to all Veterans was a very nice and thankful appreciation of what all of them have done for all of us. "
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By: sheila nashville,TN
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"5 of us was finishing up a ride for the day when one of the guys said lets go by Boswells, I need to check on my pipes. We pull up and I get off my 2000 Honda Goldwing 1500se. Mark Schmit greets us as we come in. As we start to look around, bam! There she was in Black Denim and just a little chrome. As I got closer I could feel the bike calling to me, come an sit, lets become one. I did and when I sat down very gently grabed the bars, it was over.
Mark did the paper work the next morning I traded the wing for the Night Train. It was just ment to be.Thanks Mark
and thanks Harley. Harley does care about the people, and their not just tring to sale bikes their making the family bigger. And to think, my friends said I'd own a Harley one day, I said there freeking crazy."
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By: Bill Hendersonville,TN
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"We rolled to Boswell's at the advice of a friend and were referred to Bud Murphy to purchase our next scoot. From the initial introduction through the picking up of the bike Bud has been nothing short of Exceptional in the customer service area. I've purchased 2 other Harley's from other stores and was left with the impression that I had inconvienced them with my purchase. The follow-up for service was substandard and to be quite honest, left me with the desire to never own another Harley. Bud has established himself as one of the top sales folks I've had to work with in any area; houses, cars or bikes.
Sincerely,
Gordon L. Key, Jr.
SSG, MP, 561st MP Company
Fort Campbell, KY"
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By: Gordon Clarksville,TN
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"The Rider's Edge Course is GREAT! Recently while at the Cookeville location I decided to get signed up for the course. The lady at Boswell's in Cookeville was very helpful and called Kelly in Nashville to get me signed up. Kelly called me when I got back home. She made me feel so very confortable with the process.
Kelly informed me of all aspects of the course. (I had NEVER riden a motorcycle before!!) To say the least I was a bit nervous.
Bud Murphy was the instructor of the class of 7. All of us were very comfortable with his making us at ease. We spent two evenings in the classroom going over SAFETY first.
Saturday morning we were off to the course. Instructions were given to us very throughly, which made starting that motorcycle up and getting going very easy.
I did drop the bike, but Bud was there for the rescue. He made sure I was okay. I knew what I did wrong. It was alright that I broke a turn signal. No problem!
I passed the written test and riding test on Sunday. Bud was such a through teacher it is unbelieveable that I can now know how to ride SAFELY.
I encourage anyone whether it be a experienced rider or beginner to take this course. (Even people who had ridden before learned of their bad habits).
THANKS Boswell's, Bud and Kelly
Marti Rubsam - Nashville, Tennessee"
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By: Marti Nashville,TN
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"I emailed the dealership to inquire about a potential credit problem and the very next day I was contacted by email, my calls were promptly returned, and in a very few days I was the proud owner of a Road King. Thanks to Bud and all the folks for being so easy to work with. If you are looking for a bike, look no farther than BOSWELL'S!! "
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By: Gary Danville,AL
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"Everyone at the Cookeville store is great and easy to talk to. I went in there 3 or 4 times before I decided on a bike. I had been in another dealer, and did not enjoy the experience as well, and went back to Cookeville.
Brad and Bud in sales are great guys, and will answer all questions, even when the store is busy, they focus on you.
Roy and the guys in service are the same. Roy was the one who actually delivered my bike( 07 Road King Classic ) on a Friday when the place was jumpin, he explained all the bells and whistles, and answered all my questions. When I took the bike in for the thousand mile check up, I talked to Roy about a few things, and again, he gave me all the time I needed, even though his lunch was getting cold!
I can honestly say that the whole experience, from "just kickin tires", to sales, to service, was a fun and pleasurable one.
I must say a word about the girls that greet you with a smile and a "hello" when you walk in the door.
On a recent visit, I looked at a big Hog bank, and a Zippo lighter. A week or so later, I went back to purchase them, and don't you know, they were not to be had. I asked Rebecca when they might get some in. I could only remember that the lighter was chrome, and had a red emblem. She told me to leave my number and she would look into it for me. The first thing the next mourning, I got a call to say both items were waiting for me! It was even the correct lighter! So a special thanks to Tabitha and Rebecca!
Bubba has a group in Cookeville, that will go the extra mile before, and AFTER the sale.
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By: gary crossville,TN
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"Well I had great experience at boswell's, Jason Altenburg was my salesman he was very fast at the sale, once I said I want to buy. He could anwser all my questions, right then. Everyone at store was cool and very helpful.A long story short go see them you will not be disapointed. "
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By: ray brentwood,TN
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"I am a first time Harley buyer who recently purchased a 2007 Electra Glide Standard. What a great experience. Jason was great and he helped by buy my bike on my lunch hour. Go figure...went for a burger and came home with a Harley. The Electra Glide is everything I ever dreamed of in a bike. I am SO GLAD to be in the Harley family now. Everyone at Boswell's made me feel right at home. I'll be a regular at the diner..AWESOME ONION RINGS!. Thanks for everything ...especially for curing my midlife crisis! "
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By: Claude Lavergne,TN
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"I recently purchased an 06 Ultra Classic from a wonderful salesperson by the name of Trina Berrios. I wandered into your Madison dealership just looking around not intending to buy a Harley. I have been riding a Vulcan 1500 and was satisfied. Trina greeted me and just let me look around with her guidance. She knew just how to handle me. I can't be pushed into anything and she did not. She first showed me a Road Glide, but it was just not what I had in mind if I were going to buy a new bike. We strolled into the showroom and she recognized right away that I would be an Ultra Classic buyer by asking me key questions, which she is very good at. I liked a black pearl bike that was on the showroom floor, but was not willing to spend almost $22,000.00. Trina asked for my phone number and said she would give me a call if she got something in that I would be interested in.
The very next day, she gave me a call. She had just traded in an 06 ultra with 3,000 miles. Still not persuaded that I wanted to trade I agreed to come by and just take a look.
I did and that was it. Trina let me sell myself. I brought my Kaw by and struck up one of the easiest deals that I have had in a long time. She worked very hard for me and I sincerely appreciate it. You have a very valuable employee, in Trina. I appreciate her expertise, product knowledge, and people skills. I definitely would purchase a bike from her again.
Thanks for making a Harley rider out of me.
Bill
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By: Bill ,TN
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"Bubba and Jerry have been the best I could have asked for.
I was Bubba's first sale in 1980 when I purchased a new Sporster. He was so concerned That I was satisfied with my new Motorcycle, because of the long ride I had to work every day. When I came in for my first Service they recomended a smaller rear sprocket for interstate travel.It really helped to lower the RPMs.
My Sporster would run with my cousens Strokers. they were supprised of how fast it ran at low rpms.
In 1983 when I moved to Nashville I rented an apartment at Carrage Hill Apartments in Hermitage. I had just put a new leather set of beautiful saddle bags and a set of 2IN Turnouts stright pipes. It was so Hot.
After a few weeks there, one morning I got dressed with my Helment on and went outside to find no Motorcycle. It
was gone. I never found it. I still owed more than two thousand but I never had any Insurance on it.
Years went by and I missed it so. I would visit Boswells just to see the bikes and set on them. Jerry and Bubba were so nice to me and wanted to help but I had no money and terrible Credit.
Twenty two years later in Jan 2005. I had some money and I wanted to buy a new Sporster maby a 1200. Jerry saw me walk in and greated me then I saw Bubba he remembered me and shook my hand. That made me feel good, kinda like I was home again with my most loving passion.
Jerry said I want you to get what you like the best this time. The prices are lower now. He said Get a Superglide instead of a 1200 Sporster. I took his advice and Purchased a bottom end Superglide.
I took it in for my 5000 mi service and saw a Low Rider glemering with chrome it was lava red. I told Jerry I wished I had Bought this one. Jerry said Mark if you want it he would give me everything I paid for the superglide and just pay the differance which was just over 3k.after he cut the retail price on the Lowrider, I bought it.
I cannot say enough about this company except, I have have always been treated good.
Sincerely,
Mark Baker "
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By: mark brush creek,TN
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"Wow that was FAST! The service dept at Rivergate took care of my front tire issue with utmost care, and speed. Stanley the service manager is a good listener. I think most customers appreciate that. Boswells knows the meaning of customer service. Thank You Very Much!!! Oh, did I mention the fast service? Robert, Lebanon, TN."
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By: Robert Lebanon,TN
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"Bubba
Thank you for the Saturday night call. You and the folks working at your stores are one of a kind, and it has been my good fourtune to have done business with you. From the purchase of two 2006 bikes, to the leather, accessories, screaming eagle upgrades....nothing but perfection and obvious caring for the customer. Actually, you have made me feel like family...not just a sale.
A thousand thanks to Brad, Jason and Roy....keep 'em as long as you can Bubba, there is no doubt that they care about everything from the sale to the lasting relationship they forge with anyone coming into your stores.
I look forward to many years of continued business with you and your staff.
Warmest regards,
Scotty Lewis"
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By: S Elmwood,TN
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"Brad made it real simple to trade for the bike I wanted, a 2007 electrica-glide standard. He had it brought to the cookeville store from nashville. It was waiting for me to pick-up. best riding bike I have ever rode, and I have ridden a few over the years. Thanks Brad for making it happen. Jack Roberts"
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By: j cookeville,TN
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"I am a first time Harley owner and purchased my bike in February of this year. I contacted Roy Bennet at the Cookeville store to have 10,000 mile maintenance and modification work done. I want to thank Roy and Bill for the great job they did. I had a few issues with the performance and Roy stuck with it until I was satisfied.
I will definitely reccomend Boswells to all my friends.
Thanks again Roy, for hanging in there."
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By: Ron Smithville,TN
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"I visited 9 dealerships in 7 states.... by far, Brad @ Cookeville has been the most helpful, and WANTS to satisfy me if possible. As soon as I narrow down my needs, I will probably buy it from Brad, and have it shipped 1,000 miles here. My local dealer is 5 minutes from here in Miami, so that speaks volume's in itself...
Jim"
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By: Jim Miami,FL
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"I bought my bike from Jason at Boswell's Fesslers Lane, I met him at Cool Springs Harley where I bought my first bike and he was very helpful. He was as helpful there as he is at Boswell's. He goes out of his way to make me feel welcome every time I visit Boswell's."
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By: Bennie White Bluff,TN
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"I want to say thank you to the service people who stayed after hours to get my girlfriend and I back on the road on August 5, 2006. We were stranded on the interstate and after a phone call to the dealership were picked up by Roy. Everyone was very friendly even though we were keeping them from their Saturday night plans. They had us back on the road in 2 hours. Thanks again guys for making a bad situation a wonderful experience. Keep up the good work. You give Cooeville Harley dealerships a good name.
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By: Tim Calvert City,KY
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"Bubba,
I just want to tell you that I feel that your staff at the Fessler's Lane location is unsurpassed by any company in the retail business that I have ever encountered, and here are just a few of the reasons;
After our misunderstanding at your Rivergate store and my conversation with you, you told me to come to see you and you would make things right. Was I ever in for a surprise. When I walked into the Fessler Lane location with my son, Becky at the front counter was expecting me and knew who I was without ever having seen me before. (Apparently she was expecting a man with a 3 year old boy with him.) While I was there I was lusting after a Heritage Classic but decided for the sake of family harmony to buy the Dyna Super Glide. Jim, Jerry and Jason were all great and informative and Jason made the business end of the sale painless.
After riding the super Glide for 514 miles and my wife riding with me twice, she fell in love with riding and we decided to get the Heritage Classic. Back to Jason for another transaction.( My 2nd bike in two weeks.) Three members of my church also bought bikes within a three week time period. Last Sunday my Father-in-law bought a 2007 Heritage Classic. On Tuesday He and I came in to take the bike home. He is an experienced rider and asked me to drive it home while he followed in the car. Without going into any detail, I will say that after we got the Classic home, He had an accident and was hurt. From the emergency room he asked me to call Boswell's to get it picked up to be repaired. Jason was off on that day so I talked to Jim and made arrangements. Five minutes later, I got a call on my cell phone, it was Jason calling from home to make sure my Father-in-law was okay. I told Jason that he was being checked out and that I did not call Boswell's for any sense of responsibility on their part. Jason's comment to me was "Lee, that bike is nothing but metal and rubber, is your Father-in-law alright?" The next day we trailered th bike to your shop to leave it for repairs. Justin assured my Father-in-law that his bike would be like new when he finished with it and he would never know it had been in an accident. Every one we talked to had some sort of story about a misshap that they had experienced while riding a motorcycle and they all helped to make him feel better.
Bubba, I don't tell you this to relay these events so much as to make sure that you and anyone that might read this understands the CHARACTER of your employees and of you. Jason's comment and his concern spoke volumes about his character and the character of your organization.
Everybody that I have come into contact with at Boswell's has gone more than above the call of duty to make sure that my dealings with you are a pleasant experience. Staring with you to sales, to parts, to service, to accessories sales and even to your staff in the grill. Every time I come into your store, I feel like Norm on "Cheers" where everybody knows your name and you feel like part of the family.
If I were to start a business, whether it was digging ditches or anything up to and including building rockets or space shuttles, I would want my crew to have the same positive attitude that I have encountered in your crew. I just don't believe that "I can't" is in their vocabulary.
Thanks for my Harley, Thank You and Thanks to your staff.
Lee Wallace
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By: LEE OLD HICKORY,TN
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"I've been in Boswell's a couple of times. While in Nashville I'll stop at to see what they have a new.
Johanna
Sheboygan, Wi."
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By: Johanna Sheboygan,WI
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"I bought my 2006 Deluxe in June. It's been awesome! Just wanted to say "Thank You" to Jason and the Crew who helped me. I couldn't ask for a better purchase. Thanks again Boswell Crew. You have my business!
Jim"
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By: Jim Spring Hill,TN
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"Halfway through my 53rd year I decided to stop saying "I wish" and replace it with "I have". That "I have" meant finally getting that Harley that I always wanted. There was no other dealer choice except Boswells. Bubba Boswell has always been a great supporter of the annual MNPD Christmas Toy run for needy children. With a heart that big I knew that his business would be caring and honest. I found both. I described what I wanted to ride and how I wanted it to look. Bubba hooked me up with a Road King Custom and accessories. Looks great, rides great and my first service was a breeze. I look forward to many years with Boswells, not only for my Harley needs but our partnership to give Christmas to children who otherwise would go without."
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By: Andy Hermitage,TN
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"Bubba,
I just wanted to follow up from my previous customer survey. By now, I'm sure you're aware, I didn't end up buying a new bike last month. But it certainly wasn't for lack of effort on Boswell's part. I just couldn't get the financing numbers that I wanted. Jason was a joy to work with. I'm sure you know what an asset he is to your business. My original plans were to trade bikes next spring, and that is where I am now. I will most certainly be back to trade with Boswell's in the spring.
"
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By: Randy Hermitage,TN
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"Just wanted to send a note to thank you for the exceptional service I received at our dealership last week. Six of us were on vacation in North Carolina when we realized that the front tire on my 1992 Sportster needed to be replaced before we made the 1500km trip home. Without an appointment I asked the service Writer, David Dill, if it was possible to fit me in for a new tire that day fully expecting to hop on the back of my husbands bike and leave it for the day. David told me that they would take my bike into the shop in a few minutes and replace my tire. I was ecstatic. It was only 1 1/2 hrs from when I arrived until I was ready to leave with a new tire and a clean bike. I can't thank your dealership enough for the top notch service provided. We had the rest of the day to tour Nashville and Opryland as a group. And a safe trip back to Ontario. Thanks again to Dave and the entire Boswell crew.
Marianne McBride"
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By: Marianne Orono,ON
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"My name is Gregg Patz and I live in the northern suburbs of Chicago Illinois. This past Memorial Day weekend my wife & I were on vacation visiting some friends in Portland TN. On Saturday (5/27/06) we rode into Nashville to go to the big flea market at the fairgrounds. About 3:00 pm we got ready to leave the flea market only to discover that my bike had a flat rear tire. Our friends immediately got on the phone and called several area Harley dealers trying to get my tire fixed so we could get back on the road. Everyone we called told us that they were about to close and that they could not help us until Tuesday (we were leaving to come back to Chicago on Monday). Then we got a hold of David Dill at your dealership. He worked really hard to locate your van and trailer and then he and Andy came to the fairgrounds and picked us up, even though it was after 4:00 pm when they finally got there to get us. They then trailered my bike back to your shop, and fixed my flat tire. Fortunately, it turned out to be a hole in my inner tube and not something more serious. They stayed late and fixed me up so that my vacation was not ruined. Please be sure that these two outstanding employees (and the many others that were involved in the process) are rewarded for their efforts in saving my vacation.
There was a day when every Harley dealership would go out of their way to help out a stranded rider, sadly those days are long gone. Today most shops care only about the almighty dollar and the bottom line. However, it is comforting to know that there are still a few shops out there that value the rider more than the dollar. Until that day I had never been to your shop or spent a penny there, but still, you were there for me. You and your employees are to be commended for outstanding customer service. I will definitely recommend your shop to anyone I know looking for a bike and when the times comes for me to purchase another Harley I will definitely give you a call.
Thank you again,
Gregg Patz
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By: Gregg Wheeling,IL
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"There are not enough words in the world to let you know how much I have enjoyed the purchase of my bike and accesories!!! Mike at the parts counter of your Rivergate store is one in a million! Everyone is so great everytime we walk into the dealership, it makes you feel just like family. I would have any of you over for dinner any night of the week. Thanks for making the most of my Harley experience, your crew makes it so worthwhile!!!!
Sincerely,
Chrissy West"
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By: chrissy Hendersonville,TN
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"As a satisfied Honda owner,I was a hard sell for a Harley.Visited several mid-state dealers was not very impressed.Walked into Boswell's Cookeville store and Brad immediately impressed me.Told him what I was looking for and he told me he would try anything he could to find it for me.When I got ready to buy I went back to Brad and he made this purchase as pleasent as any I had ever done.Brad ,and the Cookeville store are highly reccomended by me. "
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By: Danny McMinnville,TN
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"I would like to tell you how much of a pleasure it was to work with your staff recently at your dealership. I have been riding motorcycles for over 30 years and have bought a few. Most of my dealings with Harley dealerships have been unpleasant to say the least. I have found many of them to be arrogant and self-serving, which is why I was considering buying a Honda VTX or Goldwing. I live outside of Charlotte, NC and my wife and I were celebrating our anniversary at Myrtle Beach, SC and dropped into the dealership there. I have been looking at the Deluxe for some time and like the looks of it. However, the sales people there were inconsiderate like most dealers, not wanting to answer basic questions unless you seem ready to buy. I work for Nashville Auto-Diesel College and periodically come up for business. We decided to drop by your shop about three weeks ago and look at your bikes, expecting the same treatment that we receive at many other dealerships. I was initially talking with Mark Schmit, who was extremely accomodating, but was with another customer. We ended up with Trina Berrios, and though not planning on buying a motorcycle, bought one from your dealership because of them. I work in sales and am used to working with sales people. Trina was not pushy but was extremely patient and helpful. My wife and I looked at two different bikes and decided on the one we bought. Trina and Mark was about 60% of our decision to buy. I could have easily come back to our area and bought, but working with them was such a pleasure, that we decided to give our business where we felt most comfortable. Your sales staff is generous with their time, knowledgeable and most importantly customer friendly. It has been said that a happy customer tells one other person about their experience and an unhappy customer tells ten others about their experience. I believe that. I plan to send you as much business as possible. I would think most serious buyers are willing to make a trip to your location to have the same experence as I. Both Trina and Mark are an asset to your shop. By the way, your service manager is great also. You have a good team. Treat them well and you'll bring in customers further away than Troy, NC! My bike is still at your shop and I will be back at the end of July to pick it up. I wish you continued success with your business.
Marty Lyons"
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By: Anonymous ,XX
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"Excellent in getting me started in what I needed to know about riding. Thanks to the shop in Madison"
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By: Richie ,XX
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"Whats not to say about Boswells Cookeville? Rode every bike Brad had in the store new and used before buying 04 Softtail Standard (Custom) Brad went out of his way to make sure the bike fit me and was what I wanted in a motorcycle. He is an excellent sales and company representive. Bubba and Betsy are luckey to have him. The girls in motorclothes and parts are most professional and most of all friendly. Always a big smile and a hug when you walk in. Service department is also excellent. Roy and the guys are always are there to help. Boswells Cookeville is my kind of place!!!!!!! "
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By: marvin sparta ,TN
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"Anyone seriously interested in buying a Harley should check with Bubba or Jason at Boswell's before making a decision. Most of the dealerships (9 total) I visited were too busy and seemed uninterested in assisting customers. I've told every biker I've come in contact with that it's worth the drive to Nashville to deal with Boswell's Harley.
I checked Boswell's website and called Bubba, who impressed me on the phone. My wife and I rode up from Chattanooga on a cold March Saturday morning. I almost fell out when I asked a guy on the floor to speak to Bubba and he replied "I'm Bubba Boswell". He wasn't a salesman; he's the OWNER! He and Jason (the sales manager) took my wife and me to the upper warehouse and within two hours, we left on our new Road King.
They have continued to suprise me in our dealings after the sale of the bike. THESE GUYS REMEMBER YOU AND TREAT YOU WITH HONESTEY AND COURTESY! I had my inital service done and ordered parts and have been impressed with these (parts and service) departments. They actually call you when your stuff comes in. How cool is that?
Alan Franks
Chattanooga, TN"
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By: Alan Chattanooga,TN
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"Every time I enter Boswell's in Cookeville they welcome me. I am always excited with the store and new products I see. Brad never forgets just who you are, Great dealership."
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By: Chris Burkesville,KY
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"David Walker at Fesslers Lane was very helpful when I need to know some information on parts."
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By: Anonymous Hermitage,TN
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"I have never felt so welcomed at any dealership. Jason was straight forward and moved me through my purchase easily. I am very satisfied with my new motor."
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By: Tommy Pulaski,TN
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"You all are the greatest, Bubba and Betsy I know you are proud of your whole crew, your guys and gals deliver the best customer service I've ever received anywhere from start to finish, from Sales, Accessories & Parts, Service and Motorclothes. And lets not forget the resturant, I've spent many enjoyable and satisfying times in there too, great food and a crew with great attitudes to boot. I purchased my first Harley from Boswell's 14 years ago, rode a bunch of other brands in the years since and returned to Boswell's for my most recent purchase, a dream of a lifetime. I can say that I received OK service at other dealers I purchased bikes, no complaints but nothing to rave about either, but Boswell's surpasses them all, hands down. When I walked in the door after so many years being away, It felt like coming home after a prolonged absence, Everyone is always in a great mood, smiles abound, your addressed by your name by everyone, receiving professional and knowledgable service, what more could a person ask? When I attended my first HOG chapter meeting, and went on my first Tuesday dinner ride it was like I never left. Its great to be back, and its a real pleasure doing business with you. "
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By: Bill Clarksville,TN
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"This past weekend I took the RidersCourse @ Boswells and I have to say "HATS OFF" to James Schultheis and Hollie Shane. What a great experience. Not only did I learn to ride, James was very patient and coached the entire class with respect. Not once was I offened with any comments about my riding. The reason I say this is because I want to know my mistakes now, rather than later. I think I can say that our entire class feels the same. Thank you James, I will diffently recommend other to take your class/course as I certainly will enroll in some of the other classes you coach. And to Hollie Shane, thanks for keeping us fed and all of your encouragement, it certainly help."
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By: Tenna Nashville,TN
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"From the first day I entered Boswell's I was treated like a real pro. I knew nothing about a Harleys. Jason and I had e-mailed for over a week about my prospect of buying a Harley and he was so helpful, polite , and understood exactly what I needed. Thanks Jason, Bubba and Kelly for helping a first time rider purchase the Harley of my dreams. I am ready to ride!"
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By: Shirley lebanon,TN
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"Hi,my name is Chet,and I recently completed the first ever riders edge course at Bowells.I can not say enough about the instructors James and Tom and how infomative and FUN this class was!!!!!EVERYONE including my fellow students were fantastic!!!I HIGHLY recomend this course to everyone!! I thought I knew it all until I took this class, but I learned so many things that I never even considered!!! I've been riding now for about 3 weeks,and the information from the class has already saved my bacon several times!!! If you are considering this class at all,You could not have a more freindly,..fun,...or smarter couple of Instuctors than James or Tom !!!! also Hollie is sweetie!!! THANKS Boswells!!! Chet"
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By: Chet greenbrier,VA
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"THAT JERRY CRAIN IS A FINE MOTORCYCLE REPRESENATIVE. I HAVE BEEN BUYING MOTORCYCLES FROM HIM SINE THE MID TO LATE 60'S AND HE HAS ALWAYS EXHIBITED A PROFESSIONAL ATTITUDE AND HAS SHOWN EXEMPLARY PATIENCE IN DEALING WITH ME. HIS PRODUCT KNOWLEDGE IS SECOND TO NONE AND HE IS ALWAYS WILLING TO GO THE EXTRA MILE TO HELP PEOPLE. IN SHORT..HE IS A CREDIT TO THE DEALERSHIP AND HARLEY DAVIDSON SHOULD COUNT THEMSELVES FORTUNATE TO HAVE PEOPLE LIKE HIM REPRESENTING THEIR PRODUCT LINE."
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By: CHRIS NASHVILLE,UT
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"On Feb. 13, 2006 I was to report to our local office in Nashville for a week of training. At that point I decided to load my Ultra Classic on my pickup and take it with me. My local Harley dealer loaded it for me. I called one of the Nashville Harley dealers to ask if they would off load my scooter once I got to Nashville. Their comment was "We are not in the loading and unloading business but they supposed they could do me a favor. I then called Boswells and talked to a very helpful young man by the name of David Dill. I ask David the same question. His answer was an immediate and enthusiastic absolutly, and then he volenteered to load it up when I got ready to leave Nashville. I ask him about cost and he just replied it would be a pleasure to help me out. Well I did show up at Boswells on Monday Feb.13. And good to his word David unloaded the scooter with a smile. As he was getting it off of the truck I noticed the rear tire was thinner than I care to ride on. I ask him if he could put a new tire on for me. He said yes he could if I could leave it until Tuesday Feb. 14. We then decided to go ahead and change out the rear brake pads also. Total cost was $300.00 plus and the job was well done. As it turned out I did not have the opportunity or the time to get out for a ride and I finally called David on Friday Feb. 17 to pickup my bike and asked if he had time to load it. Again a enthusiastic absolutly the bike would be ready when I could get there. My wife and I showed up at about 2:30pm to get the bike loaded. It was ready including a wash job and was loaded onto my pick up immediatly upon our arrival. While I was getting my scooter secured for the trip back to Texas my wife did a little shopping and found a dandy Harley leather jacket that she just could not live without, so she purchased the jacket. Now, I know and understand that a Harley shop is not in the loading and unloading busines. However, at least Boswells is in the busness of understanding it's customer base and knows that we as consumers cannot consume if we never get to your store. And enthusiastic help such as David Dill offered a stranger over the phone is what gets them in the door and will keep us coming back, as well as recommending Boswells to our fellow Harley owners. Thank You David, and Thank you Boswells.
Sincerely
Ray Moore
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By: Ray Conroe,TX
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"great place to do business with - recommend to all my friends"
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By: Jane Harrisburg,IL
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"If you want a custom build from a base bike with all Harley parts see Boswell's Harley. Mike in parts, Shane in service and Jason in sales took a stock 2006 sportster 1200 Custom and made a one of a kind bike in 3 stages. The bike was shown at the recent show in Nashville. My hats off to a great group of folks and that includes Bubba Boswell who helped.
Thanks,
Earl Shaffer"
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By: earl nashville,TN
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"Jason is the best. Very helpful and knowledgeable about Harley Davidson.
What can I say about the parts dept except that they are GREAT !!!!!!
I'LL be back, and so will my friends !!"
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By: Anonymous Mt. Juliet ,TN
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"Jason is the best. Very helpful and knowledgeable about Harley Davidson.
What can I say about the parts dept except that they are GREAT !!!!!!
I'LL be back, and so will my friends !!!"
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By: Tommy Mt. Juliet ,TN
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"IF 5 star is the best.Then Boswell's Fesslers Lane is a 10 star. They did a great job on my 2006 1200 Custom with the Gambler Paint and add on's Earl S"
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By: earl nashville,TN
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"Tabitha and Jessica are the greatest. They are always willing to help with sizes and dumb questions we ask.They make the Cookeville store. Hope Bubba is generous to them this Christmas!"
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By: Ken & Denelda Buffalo Valley,TN
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"DURING NOV. 05 I WAS PASSING COOKEVILLE TN. ON MY 02 ULTRA CLASSIC WHEN IT STARTED RUNNING VERY BAD.I CALLED THE SERVICE DEPARTMENT AT YOUR COOKVILLE LOCATION.I EXPLAIN MY PROBLEM AND THEY TOLD ME TO BRING IT IN.WHEN I ARRIVED THEY WERE READY TO GET ME BACK ON THE ROAD AS SOON AS POSSIBLE,BUT THAT WAS NOT TO BE.I HAD BAD INJECTORS AND THEY HAD TO BE OVERNIGHTED.THEY OFFER TO HELP ME ANY WAY POSSIBLE AND PROMISED MY BIKE AS SOON AS THE INJECTORS ARRIVED THE NEXT DAY.THAT WHERE THE STORY GETS BETTER!!WITH THE NEW INJECTORS INSTALLED THE BIKE RAN GREAT AS LONG AS IT WAS ON THE SIDE STAND.EVERYBODY FROM THE GENERAL MANGER,SERVICE MGR,PARTS PERSON AND TWO MECH.GOT INVOLVED.THE MECH. FOLLOWED EVERY FLOW CHART(NO COMPUTER CODE CAME UP).AFTER MUCH HARD WORK AND VERY PROFFESSIONAL SERVICE AND A LOT OF HEAD SCRATCHING AND PURE LUCK THE MECH. FOUND A VERY SMALL HOLE IN FUEL PRESSURE LINE WHICH WOULD SEAL ITSELF WHEN BIKE WAS ON SIDE STAND AND SUCK AIR WHEN BIKE WAS STRAIGHT UP.IF I HAD NOT SEEN THE PROFESSIONAL ATTUIDE OF ALL EMPLOYEE INVOLVED I WOULD HAVE BEEN VERY UPSET.I'AM BACK IN LA. AND MY BIKE HAS NEVER RUN AS GOOD AS IT RUNS NOW.I WOULD LIKE TO SAY JOB WELL DONE TO YOUR STAFF AT COOKVILLE AND SPECIALLY THAT HARD HEADED MECH. THAT WOULD NOT GIVE UP.THANK YOU "
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By: MIKE MANDERVILLE,LA
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"I had the most enjoyable/pleasurable experience in shopping and purchasing a 06 Electra Glide Classic, from your Boswell's Dealership on Fesslers Lane.
Your Staff are truly friendly and very informative about your products than any other Harley Dealership I've been to from Alabama/Tennessee.
Thank you
Mitchell Novalis
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By: mitchell athens,AL
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"Great dealership and service purchased a pre owned bike in cookeville. Brad was a bit busy but tried his best to help everyone there ."
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By: Billy Sparta,TN
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"Brad at Cookeville Harley will make mircles happen. He will get you in a Harley if possible.
Thanks a million!
Sam Drainas"
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By: Sam Crossville,TN
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"I really appreciate the patients of the staff with me while looking around. I finally purchased Tim's red Sportster out of the Cookville Store where I honestly had no intention of buying a bike that day. I just wanted to get the feel of a Harley Sportster. It was also very nice that I didn't feel pressured into any deal. That in itself was probably why I went home with the bike.
I found it a real pleasure to deal with the Staff @ Boswell in Cookville, Tn and I believe I will be doing my buisness there as practicle.
Again, thank you"
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By: Andrew Lebanon,TN
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"Boswells and Jason in particular went out of their way for me. I went to several other dealerships first and the staff at those places didn't seem interested in earning my business. What impressed me right off the bat with Boswells was that the owner took my initial phone call and then set me up with a salesman (Jason)who found me the bike I was looking for instead of pushing me toward what they had on the showroom floor. Its not the closest dealership for me, but it was worth the trip."
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By: David Smyrna,TN
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"Well we were looking for our first harley. Hade been to our locial harley dealer. What a bad experance.But that was not going to stop us.We came home got on line found a couple more dealers.Called them up everything we were insturation in that thay shoed on there web sight was not there anymore.But not at your dieslership you had what we were looking for and much more. The sales personal were very nice and knogable. We will always do our business with bshd.And tell everone to only buy from you. thank you for making our decition to buy a harley such a great one"
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By: jerry diana cokeville,TN
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"Let me start at the beginning of our relationship with Boswells.
In the process of moving to the area from Las Vegas, we called Mark at Rivergate.
We needed to ship two bikes and were hoping he would accept delivery for us. He was very friendly and helpful. When the bikes arrived, the weather was less than desirable for riding and the bikes were delivered to our home.
Shortly after we arrived, Bill decided he could not live without a Springer. Mark, again, was the best at making the transaction smooth. And, again, our bike was delivered.
When I decided to trade in my lowrider for an Ultra Classic, you guessed it; Mark added another star to his crown. Even to the point of provided tissues. It was a tearful moment giving up my baby.
Our satisfaction does not stop with Mark. Erin always has a smile and laugh to share.
I have not encountered anyone in parts that is not knowledgeable and helpful.
And then there is Stan in service. He is the best. He has gone out of his way so many times. Having come from a dealer who is the only game in town and shows it, we are not accustomed to the service he provides.
What a pleasure to do business with your “family”.
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By: Cheryl Hendersonville,TN
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"THANKS "
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By: TERRELL LAFAYETTE,TN
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"What a great bunch of guys and gals. If you looking for a bike check these guys out 1st and you will not have to look any further. Worth the drive. Love my bike and I plan on doing business with Boswell's for years to come. "
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By: mike manchester,TN
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"I would like to thank you all at Boswells for courtesy willingness to work with me. I live in Clarksville, TN and I did most of the deal over the phone with Brock. When it was time to get my new Smokey Gold/Vivid Black Sportster 1200 Custom I dealt with Richard. I must say, I am highly pleased with the deal I got and the genuine care I recieved as a customer from your staff. I would also like to mention "Mango". He was very helpful and knowledgable when it came to getting some accessories. I am new to motorcyle riding as I have been in the Army for the last 20yrs and just have not had the time to ride. I have always wanted to and had to have a Harley as my first bike. I thank you all for your help, understanding, and I look forward to dealing with you in the future for parts, service, and whatever else I need. It will be worth the traveling involved to get the service I know I will recieve. Thank you!
Charles Langloss
New Harley Owner!"
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By: Charles Clarksville ,TN
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"What a smooth transaction!! I have wanted a newer Harley for years but was intimidated by other dealerships. Boswell showed me how easy it really is to own a new Harley and I would recommend them to anyone. Now if I could just decide what accessories I want..."
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By: Jonathan Grandview,TN
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" Your people at the Cookeville store are the wonderful .....They helped me on 5-28-05....It was 4:30 in the afternoon and the store was closed....I had a flat tire on my Roadking while me and my friends was traveling through your area....We was heading to Pigen Forge for the weekend ......We called the store and they took me right in....The weekend at that point in time didn't look very well for me but your people went out of their way to help......with in a hour we was back on the road.....Thank you very much for saving my weekend.....We had a great weekend.......Bye Terry Kiefer"
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By: Terry Wheatland,IN
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"Our Bike was purchased in April 05. Brad was our salesman and he helped us tremendously. Looking forward to our what lies down the road. Thanks"
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By: Michael & Heather Crossville,TN
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"Beth & I have purchased several HD's from Boswells Fesslers Lane location.
Each buying experience has been GREAT!
Needless to say - I am a little picky when it comes to SERVICE. The guys do a fantastic job.
Our last purchase (Softail Standard) turned into a 10 month project which turned out PERFECT
Many thanks to the Guys/Girls @ Boswells"
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By: MICHAEL Nashville,TN
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"I bought my 03 Fatboy from Joe at the Rivergate store and have never been sorry that I did. The whole gang is great. I have bought several accessories for the bike since I bought it in December of 2004, and if they did not have what I needed in stock they had it for me within a few days. I have recommended everyone that has a bike or is considering a bike to go to this bunch of folks. Can't go wrong in my eyes!!!"
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By: Alan White House,TN
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"Everyone takes real good care of the customer."
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By: Jim Pegram,TN
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"I have purchased many items at Boswell's for my new motorcycle, and they always have what i am looking for or not looking for, (habit forming type of looking). I just recently had they service my new sportsters, and they were very good in explaining what they did, and the cost was good. The sales folks at the parts counter and the main counter are always friendly. Thanks Boswells for everything.
William "Tony" Medina
New Harley owner and Music City Hog Member"
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By: William hermitage,TN
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"PURCHASED FROM JOE AT THE RIVERGATE STORE AND REALLY ENJOYED THE PURCHASE. I HAVE MY 11 YR OLD DAUGHTER EVERY OTHER WEEKEND AND OUR USUALLY SATURDAY RUN IS TO THE RIVERGATE STORE TO PURCHASE SOMETHING FOR HER SHE REALLY LOVES THE STORE"
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By: TERRY GALLATIN,TN
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"Boswell's has very well met my expectations for over 30 years now. I am very well satisfied with them."
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By: Randall Goodlettsville,TN
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"Since last July I have purchase 4 Harleys from Boswell's. I will say that they are the best Dealer around. The sales staff and Service Department are Number 1 in my book. Bubba keep up the good work and I'm looking forward to many more years of bussiness with you and you staff."
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By: James E Nashville,TN
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